Our Plan Administrator, D.A. Townley, launched a brand-new claims system October 1, 2020. They have reassigned all new certificate numbers to every covered Member. These are now referred to as your Client ID. By now, you will have received a new wallet card in the mail. You will need to present this NEW card on your first visit to your dentist on or after October 1, 2020 so that they are able to submit your claim to the Plan without service interruption.
Effective January 1, 2021, the Trustees of the Plan are excited to announce that your coverage will include pay-direct processing for your prescription drugs, dental and paramedical expenses such as chiropractor visits, physiotherapy visits, and massage therapy visits with participating practitioners. In December, provided you are eligible for coverage under the Plan, you will receive pay-direct cards for you and for your spouse. These will replace the wallet card you currently hold. You will also be able to use the pay-direct card for vision care purchases with participating providers. More information will be included with your new pay-direct cards to be sent to you in December.
D.A. Townley is also excited to announce that their NEW D.A. Townley My Claims web portal and mobile app are now LIVE! You’ll have greater access to information about your benefit coverage and have the ability to submit your reimbursement claims directly through the app. The first step is to register, visit: www.datownley.com/myclaims/